and

is a suite of features designed to help restaurants handle orders placed over the phone and to manage their delivery operations efficiently. It goes beyond simply having an online ordering system and provides tools to streamline these specific parts of a restaurant's business.

Here's a breakdown of what's typically included:

1. Call-In Order Management (AI Voice Ordering):

  • Automated Order Taking: Active Menus offers an AI-powered voice bot that can answer incoming calls and take orders from customers, both new and returning. This frees up restaurant staff to focus on in-house operations.

  • Customer and Order Details: The bot can gather essential information like the customer's name, delivery address, and payment details. For returning customers, it can recognize their phone number and retrieve saved information for a faster process.

  • Real-time Menu Syncing: The bot is synced with the restaurant's menu, including item availability and customization options.  

  • Scalability: The AI bot can handle an unlimited number of calls simultaneously, ensuring no customer is placed on hold or missed, even during peak hours.

2. Delivery Management (Logistics & Delivery):

  • Choice of Delivery Fleet: Restaurants have the option to use Active Menus' own nationwide delivery network, or they can integrate with their in-house drivers.

  • Automated Dispatch and Smart Delivery: This feature uses a driver logistics app to provide accurate delivery times to customers and to give drivers efficient routes, taking into account factors like cook times and predictive traffic patterns.

  • Order Tracking: The system allows for streamlined order management and tracking, which can improve customer satisfaction.

  • Third-Party Integration: It can also integrate with third-party delivery platforms like Uber and DoorDash, which can be useful for managing a hybrid delivery model.

3. Additional Support and Features:

  • Customer Support: Active Menus offers a dedicated support team that can handle customer service inquiries and delivery logistics, allowing the restaurant staff to focus on food preparation and in-house service.

  • POS Integration: The system can integrate with a restaurant's existing Point of Sale (POS) system, so orders from all channels (call-in, online, etc.) are sent directly to the kitchen, eliminating the need for separate tablets or manual entry.

  • Data and Analytics: The platform provides detailed analytics on sales performance, order trends, and customer preferences, which can help restaurants make data-driven decisions to optimize their business.